Refund policy

Overview 

All items in our store are custom-made Print‑on‑Demand (POD) garments. Each piece is printed specifically for your order, which means we cannot restock or resell returned items. For this reason, all sales are final except in cases of production errors or shipping damage.

Final Sale Items

Because every garment is made to order:

  • All sales are final and non-refundable.

  • We do not accept returns or exchanges for:

    • wrong size choices

    • buyer’s remorse

    • color preference

    • change of mind

Please review our size guide carefully before purchasing.

Eligible Issues for Replacement or Refund

We will replace or refund an item only if one of the following occurs:

1. Production Errors

  • misprints

  • incorrect design placement

  • severe print defects

  • holes or major garment flaws

  • wrong size sent due to our error

2. Shipping Damage

  • items that arrive ripped, stained, or visibly damaged during transit

3. Wrong Item Received

  • if you receive a completely different product than what you ordered

How to Report an Issue

To qualify for a replacement or refund, you must:

  • Contact us within 14 days of delivery

  • Provide clear photo evidence of the defect, damage, or incorrect item

  • Include your order number and a brief description of the issue

This helps us verify the problem and process your claim quickly.

No Return Shipping Required

Because POD items cannot be restocked or reused:

  • You do not need to return the item

  • We will process your replacement or refund based on photo verification

This keeps the process simple and fast for you.

Lost Packages

If your order is lost in transit, we will work with the carrier to confirm the issue. Once verified, we will send a replacement at no cost.

Order Changes & Cancellations

Orders can only be changed or cancelled before production begins. Once printing starts, the order cannot be modified or refunded.

Summary

  • All POD garments are final sale

  • Replacements/refunds only for defects, damage, or our errors

  • Report issues within 14 days

  • Photo proof required

  • No return shipping needed

  • Lost packages replaced after carrier confirmation